Frequently Asked Questions
Everything you need to know about bringing Aureous elegance into your home.
What materials are used in Aureous home decor?
We pride ourselves on using premium, sustainable materials including FSC-certified hardwoods, hand-blown glass, and high-grade metals to ensure each piece lasts a lifetime.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, our specialized white-glove delivery service may take 2-3 weeks depending on your location.
Do you offer international shipping?
Yes, Aureous ships to over 50 countries worldwide. Shipping costs and delivery timelines will be calculated at checkout based on your specific destination.
What is your return policy for home furnishings?
We offer a 30-day satisfaction guarantee. If your item isn't a perfect fit for your space, you can return it in its original packaging for a full refund, minus shipping costs.
Are your products covered by a warranty?
All Aureous furniture pieces come with a 2-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
Can I track my delivery in real-time?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress every step of the way.